Privacy Policy
Sydney Metro Taxis is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and safeguard your data when you use our services through our online platform and other channels.
Information We Collect
To provide reliable taxi, airport transfer, corporate travel, parcel delivery, and chauffeur services, we collect certain personal information including:
- Name, contact details, and pickup/drop-off locations
- Payment and billing information
- Booking and travel preferences
- Vehicle and driver assignment data
- Communications between you and our customer service team
How We Use Your Information
Your personal data enables us to:
- Process and confirm your bookings and payments
- Provide, improve, and personalise our transportation services
- Communicate important updates, offers, or service changes
- Comply with legal obligations and protect against fraud or abuse
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with trusted third parties only when necessary to deliver our services or comply with legal requirements, such as:
- Taxi and chauffeur service providers and contractors
- Payment processors and financial institutions
- Regulatory or law enforcement authorities, as required by law
Your Rights Under GDPR and Australian Privacy Principles
You have rights regarding your personal information, including:
- Accessing the personal data we hold about you
- Requesting correction or deletion of inaccurate or incomplete data
- Withdrawing consent where processing is based on your consent
- Objecting to certain data processing activities
- Data portability to facilitate the transfer of your information
To exercise these rights or make any privacy-related enquiries, please contact us at our physical office address:
Sydney Metro Taxis56 King Street, Suite 12B
Sydney, New South Wales 2000
Australia
Data Security and Retention
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Your data is retained only as long as necessary to fulfil the purposes outlined in this policy or to satisfy legal obligations.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and improve service delivery. You can manage cookie preferences via your browser settings.
Changes to This Privacy Policy
Sydney Metro Taxis may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.